Prix : N/A
Italian-speaking Help Desk Analyst (RABAT)
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- Vue: 53
- Annonce N°: 9750055
Detail de l'annonce : We are looking for an Italian-speaking Help Desk Analyst in Rabat.
- As an IT Helpdesk Analyst, you will perform a support role for the Italian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.Daily Activities:- Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers- Route problems to internal support group- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge- Administer and provide User Access in various systems- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.Soft Skills:- Excellent communication and conversation skills (both verbal and written)- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations- Ability to acquire new information quickly and the willingness to do so at all times.Technical Requirements:- Understanding of the IT environment and readiness to learn new processes and technologies- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset.Language Requirements:- Excellent communication skills in Italian (oral and written)- Knowledge of English, B2 level at least.
- As an IT Helpdesk Analyst, you will perform a support role for the Italian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.Daily Activities:- Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers- Route problems to internal support group- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge- Administer and provide User Access in various systems- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.Soft Skills:- Excellent communication and conversation skills (both verbal and written)- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations- Ability to acquire new information quickly and the willingness to do so at all times.Technical Requirements:- Understanding of the IT environment and readiness to learn new processes and technologies- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset.Language Requirements:- Excellent communication skills in Italian (oral and written)- Knowledge of English, B2 level at least.
